Five Star Commerce is an e-commerce consulting agency specializing in helping brands sell on marketplaces including:
- Amazon
- Walmart Marketplace
- Etsy
- TikTok Shop
- Target+ (for eligible sellers)
The company was founded in 2018 and is headquartered in Orem, Utah. According to the company, it has worked with more than 1,000 brands and operates with a fully U.S.-based team rather than outsourcing projects overseas. The business is also listed as an Amazon SPN Partner and Walmart Approved Solution Provider.
Services Offered
Five Star Commerce provides nearly every service an Amazon seller might need.
Amazon PPC Management
Advertising is one of the company’s strongest focuses.
Services include:
- Sponsored Products
- Sponsored Brands
- Sponsored Display
- Campaign optimization
- Bid management
- Keyword research
- Performance reporting
Listing Optimization
Their optimization process includes:
- SEO keyword research
- Title optimization
- Bullet point writing
- Product descriptions
- Backend search terms
- AI-friendly content for Amazon’s shopping experiences
- Conversion-focused copywriting
A+ Content & Storefront Design
They also create:
- Premium A+ Content
- Brand Stores
- Lifestyle graphics
- Infographics
- Enhanced product images
Professional visual content can significantly improve conversion rates for many brands.
Complete Account Management
For businesses wanting a hands-off approach, Five Star Commerce offers:
- Weekly strategy calls
- Inventory monitoring
- Listing issue resolution
- Catalog management
- Case management
- Brand Registry assistance
- Product launch support
Consulting
If you don’t want full management, you can purchase consulting hours for:
- Amazon strategy
- Walmart expansion
- Account audits
- Listing reviews
- Employee training
- PPC analysis
This flexibility is one of the company’s differentiators.
Pricing
One of Five Star Commerce’s biggest selling points is transparent hourly pricing rather than mandatory long-term retainers.
Published rates include approximately:
| Role | Hourly Rate |
|---|---|
| Senior Project Manager | $140/hour |
| Project Manager | $110/hour |
| Marketplace Specialist | $80/hour |
The company notes that clients typically scale hours up or down depending on workload, and larger monthly commitments may qualify for discounts.
What Makes Five Star Commerce Different?
1. No Long-Term Contracts
Many Amazon agencies require monthly commitments.
Five Star Commerce instead promotes:
- Hourly billing
- No monthly minimums
- No percentage of sales
- Ability to stop services when needed
That pricing model may appeal to brands that want more control over spending and more price transparency.
2. U.S.-Based Team
The company states that its employees work primarily from its Utah office rather than relying on offshore freelancers. For businesses that value direct communication and consistent project management, this can be a meaningful advantage.
3. Customizable Engagement
Instead of forcing every client into the same package, Five Star Commerce allows businesses to choose:
- Consulting only
- PPC only
- Listing optimization
- Full account management
- Design services
- Training
That modular approach can reduce unnecessary costs.
Pros
✅ Transparent hourly pricing
✅ No long-term contracts
✅ U.S.-based staff
✅ Amazon SPN Partner
✅ Walmart Approved Solution Provider
✅ Wide range of marketplace services
✅ Strong emphasis on communication
✅ Suitable for beginners and established brands
Cons
No agency is a perfect fit for every business. Potential considerations include:
- Hourly billing can become expensive for brands requiring extensive ongoing work.
- Businesses seeking a fully fixed monthly package may prefer agencies with flat-fee pricing.
- Results depend on product quality, competition, pricing, and marketplace conditions—no consultant can guarantee sales growth.
Customer Feedback
Five Star Commerce highlights testimonials from clients reporting improved Amazon performance and praising the team’s communication and professionalism. The company also maintains an A+ rating with the Better Business Bureau. Independent directories such as DesignRush also list strong customer ratings. As with any service business, prospective clients should review multiple sources and determine whether the agency’s approach aligns with their own goals.
Who Should Use Five Star Commerce?
Five Star Commerce may be a good fit for:
- New Amazon sellers needing guidance
- Brands launching new products
- Businesses expanding to Walmart Marketplace
- Companies wanting expert PPC management
- Teams that need Amazon training
- Sellers who prefer flexible hourly consulting over long contracts
It may be less suitable for organizations that require a single fixed monthly price regardless of hours worked.
Final Thoughts
Five Star Commerce has positioned itself as a flexible consulting partner for brands selling on Amazon and other online marketplaces. Its emphasis on hourly billing, U.S.-based project management, and a broad range of marketplace services distinguishes it from many agencies that rely on lengthy contracts or percentage-of-sales pricing.
For businesses that value transparent pricing, tailored support, and experienced guidance rather than a one-size-fits-all package, Five Star Commerce appears to be a compelling option. As with any consulting engagement, it’s wise to discuss your objectives, budget, and expectations before getting started, but the company’s service model offers flexibility that many growing e-commerce brands are likely to appreciate.
